Refund Policy

Effective Date: February 23, 2025

1. Introduction

At Morocco IPTV, we are dedicated to delivering high-quality IPTV services to our customers. We understand that there may be situations where a refund is requested. This Refund Policy outlines the terms and conditions for refunds, ensuring a fair and transparent process for all users.

2. Eligibility for Refunds

We offer refunds under the following circumstances:

Service Not Delivered: If you do not receive access to the IPTV service within 24 hours of completing your payment.
Technical Issues: If the service is unavailable or experiences persistent technical issues that our support team cannot resolve within a reasonable timeframe.
Unauthorized Charges: If there are unauthorized charges made to your account.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

If you change your mind after purchasing the service
If your device or internet connection is incompatible with our IPTV service
If you fail to use the service during the subscription period
If you violate our Terms of Service or misuse the platform
For partial use of a subscription (e.g., canceling midway through a monthly or annual plan)

4. Free Trial Policy

We encourage new customers to take advantage of our 4-hour free trial before purchasing a subscription. This trial allows you to test our service and ensure it meets your needs. Since a trial is available, refunds will generally not be provided for reasons related to personal preference.

5. How to Request a Refund

To request a refund, please follow these steps:

Contact Customer Support: Email us at support@moroccoiptv.com within 7 days of your purchase.
Provide Required Information: Include your full name, email address, order number, and the reason for your refund request.
Processing Time: We will review your request within 3-5 business days and notify you of the outcome. If approved, the refund will be issued to your original payment method within 7 business days.

6. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting customer support.
Canceling your subscription will prevent future charges, but no refunds will be issued for the remaining subscription period.

7. Chargebacks and Disputes

If you initiate a chargeback through your bank or payment provider, your IPTV account will be immediately suspended pending investigation. To avoid service interruptions, we recommend contacting us directly to resolve any issues before disputing a charge.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.